Getting Started


What is Medrop?
Medrop is a healthcare company that makes healthcare easy. We are a direct-to-consumer telehealth company that handles everything from filling and delivering your prescription medication to offering end-to-end healthcare consultations. With a global wide provider network consisting of licensed pharmacies and healthcare providers who work together to provide accessible, convenient and affordable care from your fingertips..

Accessibility
We have access to over 125,000 generic, brand, specialty, and even orphan drugs.   Our pharmaceutical distribution spans a network of triple certified (NABP, Legit Scripts, and Pharmacy Dot) pharmacies, a 503a and 503b FDA licensed compounding center all licensed to ship to all 50 States within the United States.  We also leverage Tier 1 licensed pharmacies in Canada, Australia, New Zealand, the United Kingdom that meet and/or exceed local State regulatory authorities.

Convenience
Forget about the long waiting lines at your local pharmacy.  We provide a patient-centric experience with direct contact free consumer shipping.

Affordability 
Deliver sustainable pharmacy cost-containment solutions to consumers with savings of 50% to 80% on all types of drugs even brand and specialty without any hidden fees.

How do I sign up?
Signing up for Medrop is simple and should take only a few minutes. We will ask you a couple of questions about your health history, and more.

How does Medrop work?
Prescription management is our bread and butter and can do all the nitty gritty for you whether you need a want a refill, require a prescription to be transferred, and more. We strongly believe in passing down savings right to you and that means you can expect to pay between 50% to 90% less than most pharmacies. Our healthcare professionals are here to also answer any questions or concerns you have anytime – no appointment is necessary.

Why people like us?
Medrop is pharmacy made easy. Instead of having to drive to your local pharmacy and stand in line, you can simply stay in the comforts of your home and place an order for a new prescription or refill and have it delivered discreetly to your doorstep.  

Besides the obvious convenience, we provide huge savings on brand and specialty drugs because it is just the right thing to do.  

You need to be over 18 years of age to sign up for Medrop. If you’re a parent or caregiver, we can help you manage prescriptions for children.

Does Medrop replace my own family doctor?
Medrop is not a replacement for your primary care doctor. It is very important that you keep your family doctor and any other doctors involved in the circle of care updated with respect to your treatment.  

When should I not use Medrop?
You should not use Medrop in the case of a medical emergency.  If you are in need of urgent, life-saving care, call 911.



Ordering Medications and Refills

Do I need a valid prescription to order prescription medication from you?
Yes, we do require a valid prescription from a licensed healthcare prescriber in order to fill your order. Please note, prescriptions are considered valid for only one year from the prescribing date.

How can I send a copy of my prescription?
If you have a copy of your prescription, you can send it to us through fax or email. 

To send via Fax:
Send it to us via fax at 1.888.526.0408

To send via E-mail:
Scan a copy of your prescription .Send it to us via e-mail at info@getmedrop.com. Make sure your e-mail follows the below guidelines:

  • We accept only the following file formats: .jpg, .gif, .tif, .pdf -- we won't be able to view your file if you send it in any other format. Most scanners store images in .jpg format by default.
  • Please keep the size of your attachment under 1MB (1 megabyte) -- we may have trouble receiving larger images. You should be able to scan a 72dpi resolution image of your prescription in black and white under 100KB.
  • Please include your order number in the subject line or body of your e-mail message your name and phone number so that we can easily verify your prescription details. 

How can my doctor send my prescription to you?
Your doctor can send a copy of your prescription directly to us via secure fax. Here's some information about us that your prescriber may ask for: 

Our name: Medrop
Our phone number: 1.888.899.3818
Our fax number: 1.888.526.0408 

    How can I refill my medication?
    We can send you an automated refill reminder or you can simply place an order on Medrop ~1 week prior to running out of medication. If you are interested in opting into automated refills, you can do so anytime.

    What type of medications are not available through Medrop?
    Medrop offers a wide selection of generic, brand and specialty medications used to treat acute and chronic health conditions. You can find out if we can fill a specific prescription medication by searching for a medication name using our search tool in our shop.

    The following categories of drugs and supplies are not available at this time through Medrop:
    • Pet prescriptions
    • REMS medications
    • Schedule II-controlled medications
    • Vaccines
    • Vitamins 
    • Over-the-counter (OTC) items

    Can I request brand or generic medications?
    If you prefer a brand or a generic medication, you can simply select add medication to your cart. In most cases, insurance may not cover brand name medication and your out-of-pocket costs may be higher.

    Can I return Medrop orders?
    We’re unable to accept returns on any medications. If you notice any quality-related issues like errors or incorrectly filled medications with an order you've received, please contact our Pharmacy Customer Care at 1.888.899.3818 immediately.

     

    Payment and Insurance

    Where can I find medication prices?
    The best way to find out a medication's price is to go to GetMedrop.com and use the product search bar to find the medication you are looking for. All of the prices displayed are the lowest prices avail able without insurance.

    What insurance plans do you accept?
    Medrop accepts all government and extended health insurance plans in Canada. When you sign up, we can look up your insurance information for you, or you can enter the information yourself. Then when you request a prescription, we'll check to see if your medication is covered by your plan. At this time, we currently do not accept insurance plans from the United States.

    Can I use coupons or a prescription discount card?
    We only accept prescription discount cards for Canadian customers. You can use any prescription discount card you have—just add it by going to your account setting and your savings will be automatically applied.

    What payment methods do you accept?
    We accept all major credit and debit cards including Visa, MasterCard, and American Express.

     

    Shipping & Packaging

    Where do you deliver?
    We currently serve all 50 US states and all Canadian provinces and territories.

    What are the shipping restrictions?
    We can ship your medications to physical addresses. We do not ship to P.O. boxes, APO/FPO/DPO addresses, and other pickup points currently. You'll be notified at checkout if we're unable to ship specific items to the address you've selected.

    How do you ship medications?
    We deliver your medications in discreet packaging. If your medication requires refrigeration, it will be shipped in temperature-safe packaging.

    How can I track my order?
    After an order has shipped, you can track your packages by using the tracking number emailed to you. From there you can find the latest tracking information as well as updates to when your package will arrive. If an order includes multiple items, each may have separate delivery dates and tracking information.

    Can I return Medrop orders?
    We’re unable to accept returns. This includes 6-month supplies of a medication, if your prescription changes and you need to switch medications. If you notice any quality-related issues like errors or tampering with an order you've received, please contact Medrop Customer Care at 888.899.3818 immediately.

     

    Safety & Privacy

    Can I speak with a pharmacist?
    Our pharmacists are available for phone support during normal business hours from Monday to Friday 9am to 9pm EST only. If you call outside of normal business hours, please leave a message and a pharmacist will get back to you as soon as possible. During business hours, we return urgent calls within 30 minutes. If you are experiencing a medical emergency, please call 911 or contact your prescriber immediately.

    How do you handle medication recalls?
    We'll notify you if you're affected by a medication recall and work with you to find an appropriate option. Any recalled medications will be removed from our inventory and properly disposed of. You can review the national recall list anytime on the FDA website and Health Canada website.

    How do I safely dispose of medications and needles?
    At this time, we're unable to accept returned medications or needles.

    How do you protect my personal health information?
    Medrop is committed to maintaining your privacy and we take our responsibility for safeguarding your Protected Health Information (PHI) very seriously. The Health Insurance Portability and Accountability Act (HIPAA) and the Personal Information Protection and Electronic Documents Act (PIPEDA) govern how Medrop may use and disclose PHI, including information like medication history, medical conditions, and health insurance information. Our Privacy Practices describes that use and disclosure.

     

    Account Preferences

    How do I update my Medrop account information?
    If you need to make changes to your preferred name or phone number, you can update your account from the Login in Account settings. You can also update the default shipping and billing addresses and default payment method.

    What if I forget my password?
    If you forgot your password or username, you can reset your password by following the instructions sent to your email inbox. Choose a strong password that you are not already using with this account.

     

    Legal

    Are there restrictions in using Medrop?
    Medrop services can only be accessed by individuals aged 18+ whether placing an order for a prescription or using our telemedicine service.


    Why do you need my picture identification?

    Any licensed medical provider is regulated by a governing body to ensure that they confirm the identity of the patient prior to assessment and treatment. To confirm your identification, we need a photo of government issued ID such as a driver’s license, passport, or citizenship card which must not be expired. We do require a clear photo of your face which cannot include you wearing any sunglasses, hats or facial obstructions, pictures of a picture and filters.

    How do you protect my personal health information?
    We take your privacy very seriously.  All your data is 256-bit SSL/TLS encrypted, and we take significant steps to keep your data secure.  We strive to use best in class physical, technical and administrative measures to protect information under our control.